University of Connecticut

Safeassign Troubleshooting

Troubleshooting help for SafeAssign issues

What if I get a blank white screen? 

What if I get the message, “Resource Not Found?”

In order to access SafeAssign, you may need to override some web browser settings to allow for “third-party cookies”.

Browser

Windows

MAC OSX

Internet Explorer 1.  Go to Internet Options, either through Internet Explorer or the Windows Control Panel.2.  Go to the Privacy panel.

3.  Press the Advanced button.

4.  Check the box for “Override automatic cookie handling”.

5.  Select “Accept” for Third-party cookies.

6.  Press OK.

7.  Press OK to close the Internet Options window.

N/A
Safari 1. Go to Safari Preferences.2. Go to the Privacy panel.

3. In “Block Cookies” select Never.

4. Close the Preferences window.

1.  Go to Safari Preferences2. Hold down command and comma keys [⌘ ,] simultaneously

3.  Go to the Privacy panel.

4.  In “Block cookies and other website data”, select Never.

5.  Close the Preferences window.

FireFox 1.  At the top of the Firefox window, click on the Firefox button and then select Options.2.  Go to the Privacy panel.

3.  Select Firefox will: to Use custom settings for history

4.  Check the box for Accept cookies from sites

5.  And Always for Accept third-party cookies.

6.  Press OK to close the Options window.

1.  Go to Firefox Preferences2.  Hold down command and comma keys [⌘ ,]  simultaneously

3.  Go to the Privacy panel.

4.  Select Firefox will: to Use custom settings for history

5.  Check the box for Accept cookies from sites

6.  And Always for Accept third-party cookies.

7.  Close the Preferences window.

Chrome 1.  Go to Chrome Settings in the Customize and control Google Chrome menu.2.  Click “Show advanced settings…”

3.  Scroll down to the Privacy section

4.  Press “Content Settings”

5.  UNCHECK “Block third-party cookies and site data”.

6.  Press Done.

7.  Close the Settings tab.

1. Go to Chrome Preferences2. Hold down command and comma keys [⌘ ,] simultaneously

3.  Scroll down to the Privacy section

4.  Press “Content Settings”

5.  UNCHECK “Block third-party cookies and site data”.

6.  Press Done.

7.  Close the Settings tab.